Frequently Asked Questions
+ How long do the tours last?
Typically between 40-45 minutes.
+ How much does the tour cost?
$12 even. What a deal!
+ What is your cancellation policy?
Customers will receive a full refund with 24 hours notice of cancellation. Customers will also receive a full refund in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
+ How many people can join my tour group?
You can book up to 14 general admission slots online for your group if there is open availability at the tour time you would like to book, or you can book a private tour to reserve up to the max 25 slots.
+ How do I book a private tour?
We only offer private tours on the half hour (e.g., 1:30, 2:30 etc.) Monday - Friday and you can book them directly on our website via the "Book Now" button. If you would like a private tour outside of these times please email firstname.lastname@example.org.
+ What is included in the private tour?
A private tour will consist of your tour group of up to 25 people taking an intimate tour from one of our tour guides. This will include a walk through our company’s history and legacy, an in depth look at our production facility, and a tasting of our products at the tasting bar, all of which will be closed to the public and reserved just for you!
+ How much does a private tour cost?
Private tours are $15 per person with a $250 minimum Monday-Friday.
+ My child is underage, can we still do the tour?
Yes! We allow all ages to participate in the tour, if your child is between the ages of 13-20 the tour will $6 and we will have to place and ‘X’ on their hand. If they 12 years old or under, the tour is free!
+ Do you offer a military discount?
Yes, with a valid military ID we offer 25% off your tour price. If you made a reservation online and show us your ID upon arrival, we can refund you the difference at that time. NOTE: We also extend this discount to first responders with proof of service.
+ Do I need an ID to be able to participate in the tasting?
Yes, Tennessee law requires that we perform universal I.D. checks across the board, no matter how old you are. In order to drink on the tasting you must have a valid, unexpired driver’s license, passport, or alternative, government issued, valid photo ID. If you don’t have an ID, you may still take the tour but will not be permitted to participate in the tasting.
+ Is there anywhere to park near the distillery?
Yes, there is plenty of street parking all around the building as well as a gravel parking lot directly across the street from Nelson’s Green Brier Distillery. Just keep an eye out for “No Parking” signs along the street where the buses stop!
+ Can I purchase product from you directly online/can you ship whiskey directly to me?
No, under our current laws we are not permitted to ship to your doorstep. Your state may allow direct shipment from a licensed online retailer but in order to purchase directly from us, you will need to visit the distillery in person. To see a list of our current distribution network and online distributing partners, visit our page here.
+ You don’t distribute to my state yet, what gives?!
While we will hopefully one day have distribution throughout the U.S., we are still growing. If we aren’t in your area already, we hope to be soon! To see a list of our current distribution network and online distributing partners, visit our page here.
+ I’m interested in hosting an event in the Oak Room, how do I get more information about that?
To inquire about hosting events with Nelson’s Green Brier Distillery, send us an email.
+ When does Nelson’s Tennessee Whiskey come out?
Our Tennessee Whiskey is on track for release in 2019! In the meantime, if you (like us) just can’t wait for the Tennessee Whiskey’s release, come by the distillery and pick up a bottle of Nelson’s First 108, our small batch preview of the original Tennessee Whiskey!
+ Where can I find more information on Belle Meade Bourbon?
A: The best place to find more info on Belle Meade Bourbon is at bellemeadebourbon.com!